So, you nailed everything I’ve been groaning about. What I really think is ridiculous is the begging to pay for news and finding 1) the payment system is hard to negotiate and doesn’t even work and 2) that after all that “pay for news” I’m charged 99 cents for the first month. At least it’s always a way to defend having students pay for a month of news…. and as for 3) “Always, unbearable technical flaws” — that’s my biggest frustration. All the audience engagement in the world cannot fix journalism’s trust and business model issues if the product and the news is unusable/unreadable/watchable/hearable.